I'm Mike Mancuso

Digital Product and Technology Leader

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I sell fresh, never frozen, hamburgers online.


  • He understands the value of designing for the enterprise yet includes integrated solutions for individual departments. He is a technical visionary and team player whose motivation is to improve the quality of patient care.

    Deborah Larson, MS PM, PMP, PgMP Mayo Clinic
  • Mike is one of the most intelligent individuals I met in the 6-years of research that the JHHS did on RFID and RTLS.

    John Sdanowich Johns Hopkins Health System
  • I spent time working with Mike while creating the CompTia RFID+ exam. He is extremely easy to work with, knowledgeable, and detail orientated.

    George Rothwell UMB Bank
  • Michael introduced new tools and streamlined processes, allowing our team to focus on delivery. Additionally, he created clearly defined success metrics and worked with each teammate to achieve their respective goals.

    Lindsay Ross VisionWare
  • Working with Mike was an absolute pleasure. He has an uncanny ability with technology and a vision for how technology can address business problems. Definitely someone who can see the big picture!

    John Hawkins Green Gem Investments
  • Mike has an uncanny ability to think outside of the box and forecast market trends. We worked together to redefine our ideal customer profile, licensing model, and sales cycle.

    Kyle Jeffares VisionWare
  • Mike has an uncanny understanding of technology and how it can be used to garner efficiencies across a myriad of operational environments. He was an invaluable resource in helping us to establish our health care industry focus.

    Tony Da Silva RF Code


Owens & Minor Hospital Assessment App


Stage 1



Manual assessments required four FTEs on-site at a hospital over a one month period.


Designed an app to streamline the assessment process and standardize proposals, project plans, benchmarking, and outcomes across the nation.


  • $1.1-million annual savings
  • 95% reduction in assessment time
  • 30x improvement in proposal response times

Owens & Minor University


Owens & Minor Hospital Buyer Personas


Owens & Minor Project Backlog Dashboard


CVAHP Credential Design and Launch


OMU Action Planner


Work Experience


Digital Product Owner

The Wendy's Company

AdWeek ranked Wendy's as the Hottest Digital Marketing Team of 2017. My work supports a FORTUNE 1000 leader, serving 30+ countries with 6,500+ locations across the globe.

I joined Wendy's as the Digital Product Owner for Wendys.com and my role quickly grew to encompass Personalization and Digital Analytics.

2013 - 2016

Technology Strategist and Architect

Owens & Minor

Created and designed a new customer-facing website for O&M’s corporate university. Developed user personas, wireframes, supporting collateral, and marketing campaigns that grew the website and learning management system from concept to a resource used by 46,000+ users across 350+ hospitals, generating $4.6 million in net revenue in the first year.

2012 - 2013

Technology and Marketing Strategist


Launched a creative agency focused on helping new and emerging companies create strategic plans to increase revenue and growth through digital marketing and utilize cloud-based apps to scale operations with limited resources.

2011 - 2012

Vice President of Marketing


Produced first measurable view of marketing operations for Master Data Management company. Defined processes, established KPIs, and streamlined operations by implementing project management software. Created $450 thousand in new business and added $1.2 million in qualified sales opportunities.

2008 - 2011

Founder, Healthcare Product Strategist

Think (v2)

Consultancy focused on provided product vision, market strategy, and technical guidance for hospitals and health systems as well as technology companies entering the healthcare market.

2005 - 2008

Chief Technology Officer

SYMX Technologies

Founded company, designed UI/UX and led the development of platform. Created marketing strategy that led to profitability in six months and the formation of strategic partnerships with Microsoft, Mayo Clinic, Johns Hopkins. Company later acquired by Disney.


Scrum Alliance

Certified Scrum Professional - Product Owner (CSM-PO)

Scrum Alliance

Certified Scrum Professional - ScrumMaster (CSP-SM)

Scrum Alliance

Certified Scrum Professional (CSP)

Scrum Alliance

Certified Scrum Product Owner (CSPO)

Scrum Alliance

Certified ScrumMaster (CSM)

Project Management Institute

Agile Certified Partitioner (PMI-ACP)

Project Management Institute

Project Management Professional (PMP)


Professional Scrum Product Owner (PSPO)


Professional Scrum Master (PSM)


Professional Scrum Developer (PSD)


Scaled Professional Scrum (SPS)


Six Sigma Lean Black Belt Professional (LBBP)


Inbound Marketing Certification


Analytics IQ




Microsoft Certified Systems Engineer (MCSE)


Microsoft Certified Systems Administrator (MCSA)


Microsoft Certified Professional (MCP)








Yext Certified Partner

Honors & Awards


Most Valuable Contributor

Honored for contributions to Microsoft’s BizTalk 2006 R2 RFID TAP Program: Proximity-Driven Workflow Engine, Inferential Delineation Model, Independent Instances of BizTalk RFID.


Partner Advisory Council

Member of partner program tasked with defining go-to-market strategies, fostering product to field enablement, and providing feedback on Microsoft’s forthcoming solutions.


Technical Advisory Committee

Invited to join advisory committee developed by CompTIA to provided leadership and direction for certifications. Authored exam questions and objectives for the RFID+ certification.

Contact Me

Feel free to contact me