Hello

I'm Mike Mancuso

Agile Coach and Digital Technology Strategist

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I help companies make (and save) millions of dollars by bridging digital technology and marketing.

References

  • He understands the value of designing for the enterprise yet includes integrated solutions for individual departments. He is a technical visionary and team player whose motivation is to improve the quality of patient care.

    Deborah Larson, MS PM, PMP, PgMP Mayo Clinic
  • Mike is one of the most intelligent individuals I met in the 6-years of research that the JHHS did on RFID and RTLS.

    John Sdanowich Johns Hopkins Health System
  • I spent time working with Mike while creating the CompTia RFID+ exam. He is extremely easy to work with, knowledgeable, and detail orientated.

    George Rothwell UMB Bank
  • Michael introduced new tools and streamlined processes, allowing our team to focus on delivery. Additionally, he created clearly defined success metrics and worked with each teammate to achieve their respective goals.

    Lindsay Ross VisionWare
  • Working with Mike was an absolute pleasure. He has an uncanny ability with technology and a vision for how technology can address business problems. Definitely someone who can see the big picture!

    John Hawkins Green Gem Investments
  • Mike has an uncanny ability to think outside of the box and forecast market trends. We worked together to redefine our ideal customer profile, licensing model, and sales cycle.

    Kyle Jeffares VisionWare
  • Mike has an uncanny understanding of technology and how it can be used to garner efficiencies across a myriad of operational environments. He was an invaluable resource in helping us to establish our health care industry focus.

    Tony Da Silva RF Code

Portfolio

Owens & Minor Hospital Assessment App

Project

Stage 1

Project

Situation

Manual assessments required four FTEs on-site at a hospital over a one month period.

Activity

Designed an app to streamline the assessment process and standardize proposals, project plans, benchmarking, and outcomes across the nation.

Outcome

  • $1.1-million annual savings
  • 95% reduction in assessment time
  • 30x improvement in proposal response times

Owens & Minor University

Project

Owens & Minor Hospital Buyer Personas

Project

Owens & Minor Project Backlog Dashboard

Project

CVAHP Credential Design and Launch

Project

OMU Action Planner

Project

Work Experience

2017

Product Owner

The Wendy's Company

Recruited to assume product owner role at Wendy's 90° Development Labs. Tasked with owning portfolio of digital products to support a $2.8 billion international FORTUNE 1000 leader in the quick service restaurant industry, serving 30+ countries with 6,500+ locations across the globe. My responsibilities include product ownership, agile coaching, and digital technology strategy.

2013 - 2016

Technology Strategist and Architect

Owens & Minor

Created and designed a new customer-facing website for O&M’s corporate university. Developed user personas, wireframes, supporting collateral, and marketing campaigns that grew the website and learning management system from concept to a resource used by 46,000+ users across 350+ hospitals, generating $4.6 million in net revenue in the first year.

2012 - 2013

Technology and Marketing Strategist

Evnture

Launched a creative agency focused on helping new and emerging companies create strategic plans to increase revenue and growth through digital marketing and utilize cloud-based apps to scale operations with limited resources.

2011 - 2012

Vice President of Marketing

VisionWare

Produced first measurable view of marketing operations for Master Data Management company. Defined processes, established KPIs, and streamlined operations by implementing project management software. Created $450 thousand in new business and added $1.2 million in qualified sales opportunities.

2008 - 2011

Principal Healthcare Strategist

Think (v2)

Consultancy focused on provided product vision, market strategy, and technical guidance for hospitals and health systems as well as technology companies entering the healthcare market.

2005 - 2008

Chief Technology Officer

SYMX Technologies

Founded company, designed UI/UX and led the development of platform. Created marketing strategy that led to profitability in six months and the formation of strategic partnerships with Microsoft, Mayo Clinic, Johns Hopkins. Company later acquired by Disney.

Certifications

Scrum Alliance

Certified Scrum Product Owner (CSPO)

Scrum Alliance

Certified ScrumMaster (CSM)

Project Management Institute

Agile Certified Partitioner (PMI-ACP)

Project Management Institute

Project Management Professional (PMP)

Scrum.org

Professional Scrum Product Owner (PSPO)

Scrum.org

Professional Scrum Master (PSM)

Scrum.org

Professional Scrum Developer (PSD)

Scrum.org

Scaled Professional Scrum (SPS)

MSI

Six Sigma Lean Black Belt Professional (LBBP)

Hubspot

Inbound Marketing Certification

Google

Analytics IQ

Google

AdWords

Microsoft

Microsoft Certified Systems Engineer (MCSE)

Microsoft

Microsoft Certified Systems Administrator (MCSA)

Microsoft

Microsoft Certified Professional (MCP)

CompTIA

RFID+

CompTIA

Network+

CompTIA

A+

Honors & Awards

Microsoft

Most Valuable Contributor


Honored for contributions to Microsoft’s BizTalk 2006 R2 RFID TAP Program: Proximity-Driven Workflow Engine, Inferential Delineation Model, Independent Instances of BizTalk RFID.

Microsoft

Partner Advisory Council


Member of partner program tasked with defining go-to-market strategies, fostering product to field enablement, and providing feedback on Microsoft’s forthcoming solutions.

CompTIA

Technical Advisory Committee


Invited to join advisory committee developed by CompTIA to provided leadership and direction for certifications. Authored exam questions and objectives for the RFID+ certification.

Contact Me

Feel free to contact me